Dish Network and DirecTV
Signal Loss Help

Receiver says: "Searching for satellite signal":

When a satellite receiver fails to receive a proper signal strength from the coax that connects the receiver to the satellite dish, it will display a message similar to "Searching for satellite signal". The problem can be within the receiver, the coax, the LNB, the dish, switch (if any),, ground block, or any cable connection.


As you can see, any part of a satellite system failing can lead to message saying " Searching for satellite signal" or something similar to it. Their are only a few things that the average satellite TV dish owner can do to try to fix the problem. If the receiver has locked up or in some way has had its memory corrupted, unplug the power cord for the receiver and wait 20 minutes before plugging it back in. Actually unplugging it for 30 seconds resolves most receiver issues, but 20 minutes sometimes makes a difference wear 30 seconds did not.
Some times DISH Network performs software upgrades on their systems with mixed results. If you do not turn off your satellite receiver on a regular basis, your receiver may not have been able to download the latest operating software for that model. Turn the unit off and wait 60 minutes The other problem you may be able to resolve yourself is removing any foliage that may have grown in front of the dish or in the pathway the signals take to reach your dish. A satellite dish receives the satellite signals from a higher elevation then it looks. Trees 1/2 mile away on a hill top can block reception, if the satellite you are trying to view is behind those trees. If your install technician did not go over with you at the time of install what trees or bushes might interfere with your reception, we highly recommend contacting a local service department. Please use our national database to locate a service technician in your area.


Loss of signal in light rain:
If your system seems to operate properly except when it starts to rain, also known as rain fade, your signal strength is insufficient. To operate properly and satellite receiver must have a sufficient amount of signal. Rain reduces or attenuates the satellite signals as they signals travel through the air. When the rain becomes heavy enough even perfectly tuned and normally operating systems will be affected. However, losing signal in light rain is a indication that your satellite signal strength is below the minimum operating level to maintain a clear picture in most weather situations. You should have a at least 70 on all transponders on all satellites. Signal strength will vary from one transponder to the another, so be sure you check the weakest transponder to make sure it is above 70. If you have 50 percent signal strength on the strongest transponder you may very well have no more then 35 on the weakest. This is the point were the picture begins to break up.

To increase your signal level there are only a few things the average satellite TV dish owner should try. First check for foliage growth in front of the dish. Just like the section above this pointed out, tree foliage can be difficult to locate. If you can safely reach your dish you can try applying very slight pressure to the dish to determine if a small adjustment is need.

CAUTION: Every technician has done service calls where the dish owner tried to adjust the dish to get more signal and only ended up to loose all signal. We don't recommend adjusting your own dish unless you installed it in the first place and therefore have at least a basic idea of how to adjust a dish. To locate a service technician in your area, please use our national database to locate a technician.


Loss of signal in light snow:

Snow Fade is similar to and treated the same as rain fade.


Loss of signal in light wind:

Usually this is due to a loose satellite dish mount or you have trees moving back and forth in the wind and blocking signal. If you can safely reach your dish give it a slight wiggle and see what may be loose.

CAUTION: By tightening any bolts on your dish antenna you may cause your dish to mis-align and render your satellite system inoperable. Touch your dish at your own risk.

Trees moving in and out of the satellite signal path may cause problem's ranging from slight annoying to down right frustrating. Trees one mile away on a hill top can block reception, if the satellite you are trying to view is behind those trees. If your install technician did not go over with you at the time of install what trees or bushes might interfere with your reception, we highly recommend contacting a local service department. Please use our national database to locate a service technician in your area.


Loss of signal at random:

The random loss of signal could be fore any of the reason stated earlier. If none of the conditions stated before such as rain, snow or trees, then you may have a condition that is approaching a permanent loss of signal. As mention before, there are many reasons for intermittent signal loss. If you have read this entire page and you still can't locate the reason for your problem, we suggest calling your local service technician. Please use our national database to locate a service technician in your area.

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